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28 September 2022

Hilton Newcastle Gateshead


Stream 1

8:30 am

Registration and networking in the Exhibitors Hall

9:20 am

Chair’s welcome and opening statement

Dr Robert Varnam, GP in Manchester and leadership coach

9:30 am

Practice management: Thriving not Just Surviving

  • Collaboration, delegation and automation – how to make the most of your time
  • Manage resources and stay in control by working as a team
  • Sharing the workload and implementing systems and processes that look after themselves

Tracy Dell, practice manager, Cleckheaton Group Practice, primary care management consultant, Management Support & Development Ltd

10:20 am

Session details coming soon

Sponsored by:

11:00 am

Exhibition and networking

11:40 am

Understanding your NHS Pension Scheme

  • Understanding membership types, pension sections & benefits
  • Understanding annual and Lifetime Allowance including scheme pays
  • Enhancing your retirement pot and your next steps

Paul Murphy, specialist financial advisor - Wesleyan

Sponsored by:

12:25 pm

Recruitment and retention issues in ARRS

  • Courageous and compassionate leadership in creative forming of resilient and inclusive team
  • How to work creatively and collaboratively in the PCN
  • How leading with courage and compassion creates a resilient team

Yuen Toh, PCN strategic lead and PCN lead senior pharmacist, Apex Primary Care Network

1:10 pm


2:10 pm

Thriving as an introvert in medical leadership

  • Understanding what an introvert personality actually means and strengths and weaknesses
  • Understanding that introverts have many qualities desirable in leaders, how to leverage these attributes and the benefits of balance in leadership teams
  • Understanding (and managing) introverts in the workplace for extroverts, and vice versa

Dr David Morris, civilian medical practitioner (GP), RAF Boulmer Northumberland

2:50 pm

Primary Care Research Delivery “At Scale”: An innovative approach to enhancing PCN research outcomes 

  • Defining barriers to practice participation in research 
  • Describing research delivery “at scale”
  • Case study: Experience of delivering the PANORAMIC trial in Norfolk

Dr Serge Engamba, GP and clinical research lead, OneNorwich Practices

3:15 pm

Conference ends

* We would like to thank our sponsors and exhibitors for supporting this event. Please note that sponsorship of an event by way of either exhibition stand, or sponsored session does not represent or indicate tacit agreement or approval by Cogora or any of its media brands for a sponsor, its products or services. In the case of sponsored session or webinar (clearly labelled as sponsored), the sponsor has been entirely responsible for developing and delivering the content for these sessions.

** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions. If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor.

Paul Murphy

Paul Murphy

specialist financial advisor - Wesleyan

Paul has been with Wesleyan for 19 years, specialising in helping Healthcare Professionals in General Practice and their families in the North East of England. Prior to this, Paul has worked in the North East in other financial planning roles including personal and commercial banking and finance. During his time with Wesleyan he has helped to guide many people through the NHS Pension and on to a happy retirement and hope to do so for many years to come.

Yuen Toh

Yuen Toh

PCN strategic lead and PCN lead senior pharmacist, Apex Primary Care Network

Yuen is known for being courageous and compassionate in creating and leading her PCN pharmacy team. Her team has been nominated for Best Pharmacy Practice in General Practice Award 2022 and she has been invited to speak in the Best Practice Show, Birmingham. She has created support networks for pharmacists and technicians across Lincolnshire, is an expert speaker for CPPE and is on the advisory panel for the Lincoln University MPharm programme. She leads, cross sector, on the BAME and Allies forum in Lincolnshire working collaboratively with ICS Belonging Leads, People Board and Chief Execs. Her focus is on building resilient teams by creating psychological safety, sense of belonging and accountability within the team whilst working collaboratively within the PCN and ICS.  

Dr Serge Engamba

Dr Serge Engamba

GP and clinical research lead, OneNorwich Practices

Dr Engamba is a GP Partner and researcher based in Norfolk. As well as an Honorary Research Associate at the University of East Anglia, Dr Engamba is the primary care deputy Speciality Research Lead for the East of England Clinical Research Network (CRN) and the Clinical Research Lead for Norwich Primary Care Network (PCN). He is working to champion primary care research in « hard to reach » areas and promoting patient participation. He also works to promote new models of research delivery, including a participative approach which has helped his PCN achieve recent success in the delivery of the PANORAMIC Trial, earning the PCN a regional award and Dr Engamba an NIHR/RCGP national research award.

Tracy Dell

Tracy Dell

practice manager, Cleckheaton Group Practice, primary care management consultant, Management Support & Development Ltd

Tracy has been a healthcare manager since 2000 with experience of general practice, primary care, secondary care and the voluntary sector. 

After nearly 18 years with one practice Tracy now works as a locum Practice Manager/Business Manager providing consultancy services in: HR, finance, premises, procurement, IT, patient services, workforce development etc. for GP practices, Primary Care Networks, LMCs commissioners and federations. She also provides coaching/mentoring and delivers training in all areas of primary care.   

Her main areas of interest are collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes. She is also a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans. 

Dr David Morris

Dr David Morris

civilian medical practitioner (GP), RAF Boulmer Northumberland

Previously a GP Partner, Dr Morris is currently a Civilian Medical Practitioner (GP) based at RAF Boulmer in Northumberland and continues to work as an NHS GP Locum.
He has an interest in quality improvement, patient safety and governance and enjoys designing and improving systems.
Dr Morris has had varied senior roles at GP Federation and practice level and is keen to help naturally quieter individuals understand their strengths and help them to thrive in teams
and leadership positions. He has studied for additional qualifications in medical leadership at UCLAN and Manchester University Business School. He enjoys road cycling, training in the gym and loves being outside with his family.

Dr Robert Varnam

Dr Robert Varnam

GP in Manchester and leadership coach

Robert Varnam is a GP, strategic advisor and coach for transformational change. Alongside his clinical work in inner city Manchester, he has had a varied career covering research, city-wide leadership, quality improvement, national policy and service transformation. He has worked internationally, providing inspiration and training for people from more than a dozen nations, and advising national leaders on unleashing the potential of primary care. At NHS England, he led national policy developments in integrated care and primary care, including the creation of the General Practice Forward View with £500m a year of improvement support and a £2.4bn a year commissioning commitment. He created the 10 High Impact Actions to release time for care and the Time for Care improvement programme. In 2021, Robert left his role as national Director of Primary Care Improvement in the NHS to focus on providing direct support to leaders and teams. @robertvarnam

Event Overview

Management in Practice Newcastle is a one day, free-to-attend conference designed specifically for Practice Managers, GP Partners, Administration teams, and those involved in running GP surgeries, federations, PCNs and other primary care medical services.

Comprised of an expert-led agenda, an exhibition featuring leading suppliers and service providers, as well as dedicated networking time and the chance to put your questions to the experts, this event will support you and your team when it comes to providing the best possible patient care alongside running a successful business.

Topics that will be covered include HR, finance, technology, staff wellbeing, and legal issues.

Limited free tickets are available and will be allocated on a first come, first served basis.


In association with:




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How to get there

Newcastle Central Station and metro station are approximately a 13 minute walk away. Gateshead metro station is approximately an eight minute walk away.

The nearest bus stops are Hills Street, Wellington Street of Hillside Quay.

From the north – take the A167 into the city centre and cross Tyne Bridge. The Hilton will be on your right, you will need to follow the A167 until you can turn off and re-join in the opposite direction. Once heading back into the city centre, take the left turn into Bottle Bank and the Hilton will be in front of you.

From the south – Follow the A1 towards Newcastle, turn off onto the A184, and follow the A184 all the way until you reach the A167. Turn left onto the A167 and then follow for approximately 100m until you reach Bottle Bank. Turn left on to Bottle Bank and the Hilton will be in front of you.

Parking is available at the venue for a discounted fee of £4 for the whole day. Simply validate your ticket at the hotel reception.