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3 September 2024, ILEC Conference Centre

Event Overview

Management in Practice London is our flagship primary care management event, taking place in the capital on 3 September 2024. All those working in management roles within primary care are invited to join us at the ILEC Conference Centre.

A primary care event for practice teams, GP Partners and PCN teams, tickets for this event are free and include access to all sessions, the exhibition, and all refreshments and lunch throughout the day.

Register now to join the Management in Practice editorial team and our event supporter, Pulse, in person at an event designed specifically with you in mind, where expert speakers share their experiences and impart real world tools you can implement at work.

Who is this event for?

  • Practice/Primary Care Managers
  • GP Partners
  • PCN Clinical Directors and Managers
  • PCN and ICB staff

Our agendas are developed following in-depth research with you our audience as well as industry experts, therefore you can trust that the sessions you attend will be of real value to you and your team. The multi-stream format allows you to pick and choose the talks most relevant to your business aims, consequently you will leave inspired with relevant ideas to put into practice.

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What will be covered at this primary care management event?

  • The future of general practice
  • Employment, HR, legal, finance
  • Wellbeing in practice
  • Tech and innovation
  • Leadership and workforce

What do your peers think of this primary care management event?

95% peer recommended

The seminars are always useful, informative, and on topic and the exhibitors are good too. I love attending.” – Practice Manager, 2023 attendee

Really helpful sessions – networking opportunities and thinking outside the box.” – Cindy Heslington, Practice Manager, 2023 attendee

“Excellent variety of speakers covering a wide range of topics. Great to see so many trade stands and suppliers. Lovely venue, lunch and refreshments.” – Alexandra Jones, Practice Manager, 2023 attendee

Interested in Exhibiting at, or Sponsoring, at Management in Practice London?

We have a range of options and packages available – contact [email protected] for more information and to discuss your company’s objectives.

Interested in Speaking at Management in Practice London?

Contact [email protected] for more information about speaking opportunities.

 

* Please note, this information is correct at the current time. Cogora reserve the right to amend content without prior warning. 

** We would like to thank our exhibitors for sponsoring this meeting. They have had no editorial input into or control over the agenda, content development or choice of speakers, nor opportunity to influence except for the sponsored symposia presentations.

*** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions.  If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor. 

Book your place

Venue

Accommodation

Book on our hotelmap

How to get there

Sitting at the edge of zone 1, West Brompton and Earls Court stations are both within walking distance giving easy access to all central districts of London and Heathrow Airport. Transport for London tube map.

Parking

ILEC is a quarter of a mile (400m) from the A4, providing easy access to the M4, M5 and M40.

There is a car park adjacent to ILEC with 140 parking bays. The parking is NOT managed by ILEC so spaces cannot be reserved and may become full during busy events.
Guests and delegates can benefit from preferential parking rates as follows:

  • Up to 2 hours £7
  • Up to 4 hours £11
  • Up to 6 hours £14
  • Up to 9 hours £16 (£21 for non-residents)
  • Up to 12 hours £20 (£26 for non-residents)
  • Up to 24 hours (overnight) £26

Stream 1

Stream 2

Stream 3

8:30 am
Registration and Exhibition 
9:20 am
Chair’s opening remarks 

Kay Keane
Practice Manager, Urban Village Medical Practice and Director, The IGPM

Chair’s opening remarks

Dr Dean Eggitt
Principal GP, The Oakwood Surgery and Chief Executive Officer, Doncaster Local Medical Committee

Chair’s opening remarks 

Lorna Laflin
Deputy Lead, Primary Care Development Programme, RCGP

9:30 am
The cost of living and supporting patients 
  • How practices can save money 
  • Supporting staff, patients and the local community  
  • Finding new revenue streams

Alyson McGregor
National Director, Altogether Better

Dealing with complaints 
  • Establishing a complaints procedure   
  • Reviewing patient and staff complaints   
  • Implementing change 

Mairead Roche
Practice Manager, Trainer, Organisational Development Facilitator, Rosslyn Hill Practice

Future trends and innovations – AI 
  • An overview of how you can incorporate AI in practice  
  • The benefit of using AI  
  • If AI is the start, what’s next? 

Dr Annabelle Painter
NHS Clinical AI fellow, Guy’s and St Thomas’ NHS trust

10:15 am
Sponsored session to be confirmed  

Sponsored by:

Reducing staff turnover 
  • Conducting exit interviews, what to ask  
  • Setting development goals for all staff  
  • What training do you offer? 
  • What to ask and how to action it 

Jayne Dewhurst
Deputy lead primary care development programme, RCGP, Lay adviser and representative, NHSE

Sponsored session to be confirmed  

Sponsored by:

10:55 am
Exhibition and networking  
11:25 am
Clinical negligence in practice  
  • The law on negligence and common law tradition 
  • The role of the guidelines e.g. NICE 
  • Damages and claimant motivation 
  • Incompetence/fitness to practice vs negligence  
  • Avoiding negligence allegations and findings (where possible) 

Dr Jeremy Platt
GP Principal, Binfield Surgery, Binfield Health & Community Centre

Sponsored session to be confirmed  

Sponsored by:

Sponsored session to be confirmed 

Sponsored by:

12:10 pm
Human Resources Q&A 
  • An opportunity to ask your questions to our HR specialist. Submit them before the morning break 

Robyn Clark
Managing Partner & Director, Kingswood Health Centre, Bristol & The Institute of General Practice Management

Sponsored session to be confirmed 
Sponsored session to be confirmed 

Sponsored by:

12:50 pm
Lunch and Networking
1:50 pm
Becoming a veteran friendly practice  
  • What is a veteran friendly practice and how to become one 
  • Benefits for the practice and patients  

Caroline O’Dwyer
Partner - Business and Strategic Management lead, Oaklodge Medical centre

Thriving Amidst the Challenges of General Practice 
  • Exploring resilience and burnout – decoding key strategies for PM and GP well-being. 
  • Toolbox for Triumph – Equip PM’s with actionable tactics like mindfulness and fostering support networks 
  • From Surviving to Thriving – Harness resilience as the ultimate tool for sustaining passion and purpose in the face of adversity 

Dr Nirja Joshi
GP, Work Well Doctors

Dr Alexander Lai
GP, Trained Coach and Ambassador, You Okay Doc, The WorkWell Doctors

Technology-enabled home care 
  • Technology regularly seen in patient homes  
  • How your practice can benefit from technology enabled care 
  • Supporting patients with monitoring systems to reduce GP appointments  
2:35 pm
Optimising GP finances in a funding constrained environment  
  • Taking combined knowledge and experience to provide up to date practical ideas to help your surgery 
  • Making the most of a challenging financial environment 
  • What do the higher earning practices do differently  and are there any areas where you can focus your attention to improve financial resilience 

James Gransby
Vice-chairman, Association of Independent Specialist Medical Accountants, Partner, Azets

3:20 pm
Conference ends

* Please note, this information is correct at the current time. Cogora reserve the right to amend content without prior warning. 

** We would like to thank our exhibitors for sponsoring this meeting. They have had no editorial input into or control over the agenda, content development or choice of speakers, nor opportunity to influence except for the sponsored symposia presentations.

*** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions.  If you allow your badge to be scanned, you agree for those companies to contact you about their products, events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor. 

Speakers

3 September 2024, ILEC Conference Centre

Book your place
Caroline O’Dwyer

Caroline O’Dwyer

Partner - Business and Strategic Management lead, Oaklodge Medical centre

Robyn Clark

Robyn Clark

Managing Partner & Director, Kingswood Health Centre, Bristol & The Institute of General Practice Management

I am a Managing Partner in a practice in Bristol as well as a founder and Director of the IGPM. A HR Consultant by background, I still consult in my spare time and also develop and provide training on HR matters.


Dr Jeremy Platt

Dr Jeremy Platt

GP Principal, Binfield Surgery, Binfield Health & Community Centre

Jeremy Platt read Physiological Sciences at Magdalen College, Oxford, and qualified in medicine from the University of Edinburgh. He trained in hospital medicine and haematology in and around Edinburgh and Glasgow before training to be a General Practitioner in Glasgow. He has worked full time as a GP partner at Binfield Surgery, Bracknell, Berkshire for 25 years.

Jeremy has been supplying evidence to Claimant and Defendant solicitors about allegations of General Practitioner Breach of Duty for 10 years and in that time has written around 500 reports. He has attended many conferences with lawyers and expert witness meetings. He has given advice to the General Medical Council to assist in their investigation of over 80 allegations of poor practice.

Jeremy has had a special interest in prescribing, and he has sat on various committees charged with delivering policies for the local NHS bodies in this field for 18 years. He has advised and contributed to the development of policies in all clinical fields and has given advice and support to colleagues whose prescribing data suggested that this was necessary.

Jeremy enjoys travel outside work and is a mad keen golfer.


Dr Annabelle Painter

Dr Annabelle Painter

NHS Clinical AI fellow, Guy’s and St Thomas’ NHS trust

Dr Annabelle Painter is an NHS Clinical AI fellow, Medical Director at Visiba- an AI-enabled triage provider and an Honorary Fellow at Imperial College London.  She was previously a Clinical AI fellow at the NHS AI Lab & HEE and authored white papers on AI confidence in the healthcare workforce. Clinically, Annabelle is a practising GP registrar in London. Annabelle sits on the Royal Society of Medicine Digital Health section council and is host of the section podcast.


Dr Alexander Lai

Dr Alexander Lai

GP, Trained Coach and Ambassador, You Okay Doc, The WorkWell Doctors

GP in London, a trained coach and an ambassador for the charity You Okay Doc.

The WorkWell Doctors are an award-winning duo of London-based GPs who have a passion for improving your workplace wellbeing. They have delivered over 100 sessions nationally and internationally to teams who are seeking to improve their workplace wellbeing.


James Gransby

James Gransby

Vice-chairman, Association of Independent Specialist Medical Accountants, Partner, Azets

Alyson McGregor

Alyson McGregor

National Director, Altogether Better

Alyson is the founder and Director of Altogether Better an NHS national network organisation who offer solutions to the challenges the NHS is facing. Working with practices and PCNs, Altogether Better help teams to increase their capacity and reduce demand by adopting a new model of care to tackle the problems medicine alone cannot fix.

Alyson was voted by the HSJ as one of the top 50 inspirational women leaders in the NHS and was awarded an MBE in the 2021 New Years Honours List for services to Collaborative Practice and Service Development in the NHS. She is a member of the NHS Leadership Academy Faculty with over 11 years board level experience as a Non-Executive Director.


Dr Dean Eggitt

Dr Dean Eggitt

Principal GP, The Oakwood Surgery and Chief Executive Officer, Doncaster Local Medical Committee

Kay Keane

Kay Keane

Practice Manager, Urban Village Medical Practice and Director, The IGPM

Kay is the Practice Manager at Urban Village Medical Practice in Ancoats, Manchester.  As well as the usual suite of NHS General Practice services the practice also specialises in addressing those patients facing health inequalities, they run a specialist service for those people experiencing homelessness, an in-house substance misuse service, tissue viability care and have specialist clinicians focussing on those people who find it difficult to access healthcare.

Having been employed within the NHS since being a teenager she has seen lots of changes and developments and worked in various parts of the service.  Kay was awarded the National Association of Primary Care “Practice Manager of the Year” in 2017 and has since helped to set up The Institute of General Practice Management, the registered body for all Managers in Primary Care.

Outside of work Kay is a keen allotmenteer where she prefers to grow flowers for the vase.  She enjoys weekends away in a campervan and may also occasionally be found dancing in a field at a music festival.


Lorna Laflin

Lorna Laflin

Deputy Lead, Primary Care Development Programme, RCGP

Lorna splits her time working for the RCGP as a Deputy Lead on the Primary Care Development programme and as a Specialist in Field for GP Excellence, the flagship programme of the Greater Manchester Primary Care Provider Board. Lorna’s background is in practice management, and she has almost 20 years’ experience in General Practice and is accredited with the IGPM. Before the COVID pandemic she was a Lay assessor for Health Education England, assessing FY2 doctors applying to start GP training, and has more recently worked as senior consultant on the Good Practice Guidelines team at NECS.

Lorna is a qualified coach and mentor, specialising in professional development. She has an MBA and a post grad qualification in strategic management and leadership and a special interest in Continuous quality improvement (CQI).


Mairead Roche

Mairead Roche

Practice Manager, Trainer, Organisational Development Facilitator, Rosslyn Hill Practice

Mairead originally trained and worked as a nurse (RGN) and has been managing a busy inner London Practice for over 26 years. She is a trained teacher and has been commissioned by Camden CCG to design and deliver all non-clinical staff training. Recently, in response to the GPFV, she has designed and delivered training to help develop the role of the non-clinician. Her interests are in creating the best and safest environment for moving the non-clinical role away from the traditional administrative duties towards a more interesting, responsive and patient focused position within the GP team. This is especially important when looking at the new PCN structures with its emphasis on standardising processes to support working at scale across practices.


Jayne Dewhurst

Jayne Dewhurst

Deputy lead primary care development programme, RCGP, Lay adviser and representative, NHSE

Jayne initially worked in Financial Services where she special interest in leadership development and coaching & became NLP practitioner. In 2005 she became a Practice Manager in a large GP practice. During this time she was a non medical mentor and undertook undergraduate training. She also held a number of roles in her CCG. Jayne joined the RCGP PCD team in 2015 when the programme was in its infancy. Initially an adviser she became deputy lead in the summer of 2015. Currently Jayne is lead for coaching, mentoring and other HR programmes. She is a Lay representative for NHSE, working with a variety of specialties, including General Practice. She works with NHSE during the recruitment process & assessment panels.


Dr Nirja Joshi

Dr Nirja Joshi

GP, Work Well Doctors

GP in London, with an interest in medical education as well as a dance teacher.

The WorkWell Doctors are an award-winning duo of London-based GPs who have a passion for improving your workplace wellbeing. They have delivered over 100 sessions nationally and internationally to teams who are seeking to improve their workplace wellbeing.