TICKETS NOW SOLD OUT AND WAITING LIST FULL
Management in Practice London is a one day, free-to-attend conference designed specifically for Practice Managers, GP Partners, Administration teams, and those involved in running GP surgeries, federations, PCNs and other primary care medical services.
Comprised of a multi-stream agenda, an exhibition featuring leading suppliers and service providers, as well as dedicated networking time and the chance to put your questions to the experts, this event will support you and your team when it comes to providing the best possible patient care alongside running a successful business.
Join us in the capital this November for a face-to-face conference dedicated to primary care business management. A carefully selected exhibition awaits you with a fantastic range of partners and service providers who will introduce their latest products and solutions.Book your place
The hotel is just a 3-minute walk from Hammersmith Underground Station and less than 20-minutes travel from Central London or Heathrow, escaping the Central London Congestion Zone and is ideally located to access all the main shopping areas and amenities of Central London. Hammersmith London Underground station operates on the Hammersmith & City line and Piccadilly line. The Circle line station, Hammersmith Broadway, is just as close and provides step-free access and both these stations are located in Travelcard Zone 2. Please use the Broadway exit when leaving Hammersmith.
The following buses have routes that pass near Novotel London West: 110, 218, 220, 27, 9
Novotel London West provides an impressive 240 on-site car parking spaces (charged at £1.50 per hour for hotel residents & £3.50 per hour for non-residents) and 6 coach bays catering for our larger groups and parties. Please contact us for up to date information about coach parking charges.
All parking facilities are secure and under cover for your convenience and peace of mind.
The hotel is located just off the A4 and outside the Central London Congestion Zone making driving to and from the hotel very simple, straight forward and cost effective.
Registration and networking in the Exhibitors’ Hall
Chair’s welcome and opening statement
Dr Robert Varnam
Chair’s welcome and opening statement
Chair’s welcome and opening statement
NHS England Pilot – Folkestone, Hythe and Rural PCN Hub – Building a sustainable PCN Federated approach
Dr Aravinth Balachandran
Improving flu vaccination rates: how should we achieve this post-pandemic?
Dr James Larcombe
Future proofing your PCN
How to deliver triage, social prescribing and signposting over the phone to beat the 8 am rush
Coffee Break and networking in the Exhibitors’ Hall
Tackling abuse and violence from patients
Description of event at Florence House, lessons learned and post event reviews/actions
The Secrets to Work-Life Harmony
Dr Erwin Kwun
Burnout in primary care – how can we mitigate against this?
Dr Manjiri Bodhe
GP Practice Mergers & Acquisitions – a guide through the legal issues
Data enabled research made simple
Hands-on leadership strategies for building workforce resilience
Lunch and networking in the Exhibitors’ Hall
Demand is predictable, understanding capacity puts you in control
Core Values and why they matter in General Practice
Dr Seema Pattni
Artificial intelligence – perk or pandemic?
Dr Indra Joshi
*We would like to thank our exhibitors for supporting this meeting. Unless stated in your programme, they have had no input into the agenda, speaker selection or content.
** Your delegate badge may, with your permission, be scanned by sponsor companies in the exhibition hall and at sponsored sessions. If you allow your badge to be scanned, you agree for those companies to contact you about their products,
events and/or services – some of which may be promotional in nature. If you do not wish to be contacted by our sponsor companies you have the right to not have your badge scanned when visiting a sponsored stand in the exhibition hall or
attending sponsored sessions. You can withdraw your consent at any time by contacting the sponsor
Dr Indra Joshi has a unique portfolio with experience stretching across data/AI strategy and implementation. She is currently working across the global health and research portfolio of Palantir Technologies to enable better use of data to impact health and care. A world-leading expert in digital health and AI technologies, she created the NHS AI Lab a £250m investment leading to the development and deployment of over 100 AI technologies into UK health and care, whilst determining the right ethical guidance and regulations to protect patients.
Recognised as an influential KOL and business leader, she has multiple publications on Digital Health, AI, ethics, and leadership with a practical experience of application in healthcare and industry.
Tom is founder and CEO of Iatro Partners, a leading provider of software to the NHS. Over 10 million patients a month visit GP Practice website powered by Iatro’s web platform, Practice365. Tom has over 10 years’ experience in the health-tech sector, including senior roles at EMIS Group, where he led Customer Experience and Development teams.
Dr James Larcombe is a locum GP after previously being a partner for 31 years in the once famous town of Sedgefield in Co Durham. He is an NHSE GP tutor, RCGP examiner and co-moderator of the NICE GP panel. He has been chief investigator for a flu vaccine safety study and organised other vaccine studies. He is on the acute COVID-19 NICE guideline group and co-wrote the Sepsis module for eLearning for Health. Recently he contributed to an ‘NIHR collection’ on vaccines, which you may like to read alongside his talk: https://evidence.nihr.ac.uk/collection/promoting-vaccination-the-right-approach-for-the-right-group/
Aravinth has been a qualified GP for 15 years and is currently a Partner at Oaklands Health Centre in Hythe, Kent. He established the Folkestone, Hythe and Rural Primary Care Network in 2019 as Clinical Director and has provided leadership and strategic vision in growing network delivered services to a population of around 49,000 people. Aravinth is also Co-Founder and Senior Clinical Advisor at eConsult Health Limited. He led the clinical team in developing the clinical content for the eConsult Primary Care platform and was the organisation’s Chief Medical Officer for a several years until 2022. Aravinth’s former roles include Governing Body Member for South Kent Coast CCG and subsequently Digital Clinical Lead for East Kent CCG.
Andy began his career in education, teaching digital technologies in both secondary & higher education in the southwest of England. Since 2014 Andy has worked in a variety of NHS settings, successfully leading system wide interoperability, record sharing & online consultation programmes and was formally the Digital Transformation Lead at Kent & Medway CCG. Most recently Andy has worked closely with Clinical Director Dr Aravinth Balachandran and Folkestone, Hythe and Rural PCN in demonstrating the benefits of a Digital Transformation Lead role at PCN level, delivering efficiencies through the considered implementation of digital technologies and their associated operating models. Andy now works directly with multiple PCNs, authoring and facilitating the delivery of successful primary care digital transformation strategies.
Dr Seema Pattni is a Careers Coach for Female Doctors.
She is a qualified GP and also has a BSc in Neuroscience and Mental Health.
She has worked across the UK and around the world, in the NHS and the private sector.
She has developed and led services in homeless health inclusion, social prescribing and family planning.
Brooke’s role as Real World Study Planning Team Leader focuses on utilising primary care data for prospective clinical research studies. Her background includes over 20 years experience in clinical trial management in the UK and Australia, primarily coordinating and monitoring large scale HIV and infectious diseases RCTs.
Emmeline is a Primary Care Engagement Lead in the CPRD team, with a background in clinical trials and regulatory affairs within the pharmaceutical industry. Her role supports GP practice engagement, as well as facilitating practice enrolment onto interventional research studies. Emmeline has an MSc in Precision Cancer Medicine through the University of Oxford.
Robert is an associate in the corporate commercial team who specialises in advising primary and community care providers.
He has worked in-house within the NHS including at a community trust, a large-scale GP practice, and an urgent care provider, and has built a practice advising practitioners on developing working at scale services including GP federations, Primary Care Networks (PCNs) and practice mergers.
Justin is a partner in the Hempsons primary care healthcare team, and has 30 years’ experience. Justin’s healthcare and public sector focus encompasses advice on governance and commercial issues for primary care networks (PCNs) GP alliances and federations and GP partnership issues, including mergers and disputes. He was at the forefront of setting up PCNs and now as they mature, in developing them into sustainable organisations for the future.
Joe Pringle was a Service Manager for five years across several NHS organisations,
including as the operational lead for Leicester Children’s Hospital, managing ED and flow in
the wards, and as the Gastroenterology Service Manager, where he led a £5.7 million capital
project to rebuild Leicester’s endoscopy theatres. He currently works as the Head of
Managed Services at Lantum, working directly with urgent care clients to support rota
management, clinician recruitment, and workforce reslience projects.
Lorna splits her time working for the RCGP as a Deputy Lead on the Primary Care Development programme and as a Specialist in Field for GP Excellence, the flagship programme of the Greater Manchester Primary Care Provider Board. Lorna’s background is in practice management, and she has almost 20 years’ experience in General Practice and is accredited with the IGPM. Before the COVID pandemic she was a Lay assessor for Health Education England, assessing FY2 doctors applying to start GP training, and has more recently worked as senior consultant on the Good Practice Guidelines team at NECS.
Lorna is a qualified coach and mentor, specialising in professional development. She has an MBA and a post grad qualification in strategic management and leadership and a special interest in Continuous quality improvement (CQI).
Robert Varnam is a GP, strategic advisor and coach for transformational change. Alongside his clinical work in inner city Manchester, he has had a varied career covering research, city-wide leadership, quality improvement, national policy and service transformation. He has worked internationally, providing inspiration and training for people from more than a dozen nations, and advising national leaders on unleashing the potential of primary care. At NHS England, he led national policy developments in integrated care and primary care, including the creation of the General Practice Forward View with £500m a year of improvement support and a £2.4bn a year commissioning commitment. He created the 10 High Impact Actions to release time for care and the Time for Care improvement programme. In 2021, Robert left his role as national Director of Primary Care Improvement in the NHS to focus on providing direct support to leaders and teams. @robertvarnam
Kay is the Practice Manager at Urban Village Medical Practice in Ancoats, Manchester. As well as the usual suite of NHS General Practice services the practice also specialises in addressing those patients facing health inequalities, they run a specialist service for those people experiencing homelessness, an in-house substance misuse service, tissue viability care and have specialist clinicians focussing on those people who find it difficult to access healthcare.
Having been employed within the NHS since being a teenager she has seen lots of changes and developments and worked in various parts of the service. Kay was awarded the National Association of Primary Care “Practice Manager of the Year” in 2017 and has since helped to set up The Institute of General Practice Management, the registered body for all Managers in Primary Care.
Outside of work Kay is a keen allotmenteer where she prefers to grow flowers for the vase. She enjoys weekends away in a campervan and may also occasionally be found dancing in a field at a music festival.
A third generation professional to run the family practice in North Manchester (since 1932), Mike also manages Cheetham Hill & Queens Medical Centres, is the North Manchester Practice Manager rep on the Manchester LMC and is the National Lead for England (North) for the IGPM.
Being involved within General Practice most of his life, both in and outside of work, he is extremely passionate about General Practice and specifically the role that Practice Managers have as a profession in it.
Mike has been involved in many advisory and steering group roles, and currently also presents to the NHSE GP Fellowship class on an introduction to the Legalities and Finances of GP Partnerships.
When Mike takes his Practice Management hat off, he enjoys spending time with his family and various sports including Rugby, Football (more watching than playing those two these days!) and Golf. @miken231
Erwin is an Award winning portfolio GP, with expertise in wellbeing and high performance. He received the Best GP Trainee Award for his remarkable contribution in elevating the welfare of fellow doctors. He is on a mission to help doctors lead a happier and fulfilling life.
He completed a Postgraduate Certificate in Applied Positive Psychology and Coaching Psychology with Merit. Erwin has deep understanding and experience in wellbeing, coaching and medical education. @drerwinkwun
Mark specialises in advising primary care providers and collaborations on commercial, transactional and corporate matters, with particular expertise in advising on contracting in primary care. During his career in primary care, Mark has drafted several iterations of the national primary medical services contracts and the primary medical services schedule of the model NHS Standard Contract.
His work focuses on Integrated Care Alliances and Systems, contractual and regulatory matters, Primary Care Networks and corporate vehicles for PCNs, mergers and acquisitions, GP Federations, collaborations, super-partnerships and GP practice incorporation. Mark is also a specialist dental solicitor with expertise in the acquisition and sale of dental practices as well as advising dental schools and local dental committees on a range of primary dental contract matters. @CAPSTICKSLLP
Jo is the head of Primary Care Operations at BetterLetter. She has used her years of experience working in general practice to inform her role. Jo was a Practice Manager with over 7 years’ experience working in primary care, with a special interest in how primary care data is accessed and used. She is very keen on practices using data to support their practice population. Jo has represented her locality at IT steering and working groups and been part of many new initiatives. Prior to working in the NHS Jo worked in Information and Technology in local government.
Tracy was the NAPC Primary Care Manager of the Year 2021/22. She has been a Primary Care Manager since 2003 working in Practice, Business and PCN Manager roles. She has twenty-three years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector.
Tracy is currently a Practice Business Manager for Cleckheaton Group Practice in West Yorkshire. She also provides independent management consultancy services and delivers training in all aspects of primary care.
Her main areas of interest are workforce development, collaborative working, optimising the use of IT systems, improving efficiencies and streamlining work processes.
Tracy is the Co-Founder of Locum Practice Management: https://locumpm.co.uk/, a trustee for Calderdale Carers Project, Inspiring the Future volunteer and an advocate for the support and care of our military veterans.
Sheinaz Stansfield is a Managing Partner at Oxford Terrace and Rawling Road Medical Group, a multi-award-winning practice in Gateshead. She is also Director of Transformation for Birtley & Central Gateshead PCN. She trained as a nurse and health visitor and has held senior management roles in commissioning and provision of health services in the Northeast. She became a Practice Manger in 2008 and as OD lead; she supported the set-up of NHS Newcastle Gateshead CCG and then elected as the Practice Representative on the Governing Body. At a national level, she is a Development Advisor with Primary Care Transformation Programme: NHS England & NHS Improvement. She is a board member of the NHS Confederation Network, which facilitates her passion for Quality Improvement, Nurse & Practice Manager development, workforce redesign, patient involvement and addressing health inequalities.
Antoine Lever is the commercial director at babble ltd, the company behind the multi-award winning phone system for primary care, babblevoice. Antoine has over 25 years of experience solving complex business, personal and societal problems using technology and people-led design principles. He has had notable success in leading and growing technology companies in the UK and internationally. Married to a highly experienced GP, Antoine has a deep, personal understanding of the issues, concerns and challenges in primary care. It is this insight that motivates him in his resolve to utilise his experience in design and technology to provide intelligent, cost-effective solutions to practices, patients and staff. Every element of babblevoice has been designed to solve real issues experienced by surgeries and help HCPs to deliver care. Babblevoice is recognised as one of the brand leaders in the industry, supporting surgeries across the UK.
“Fantastic venue, interesting topics that was perfect timing for me and my practice. Lunch was great and the networking was really good.”
Maia Ensor, Practice Manager, 2023 attendee
“Very good networking, allows time out to talk to other colleagues.”
Christine Brierley, Practice Manager, 2023 attendee
“Informative sessions, pertinent to current practice climate.”
Lisa Rylands, Practice Manager, 2023 attendee
“The speakers and topics were really well chosen for this event. I went away with lots of ideas which is exactly what I was hoping for when attending this conference.”
Sophie Whitehead, Practice Manager, 2023 attendee
“The event was well organised, the presentations I attended were very informative, and there was good networking with other Managers and GPs. The stands were very informative and of course lots of goodies to be had. A welcome change and a day out of practice.”
Chris Forrest, Business Manager, 2023 attendee